This policy describes the website’s implemented data flows. It should be reviewed alongside Transcar Projects’ wider internal data-protection procedures before production launch.
1. Who is responsible for your information?
Transcar Projects Ltd is the controller of personal information collected through this website. You can contact us at sales@transcar.co.uk, by telephone on +44 20 8308 7440, or by writing to Irene House, 7B Five Arches Business Park, DA14 5AE, United Kingdom.
2. Information we collect
Enquiries
When you use our enquiry form, we collect your name, email address, company, service interest, message, the page used to submit the enquiry and the submission time. We use this information to respond and to manage any resulting business relationship.
Optional website analytics
If you consent, Google Analytics may collect usage information and process online identifiers and device information under Google’s own terms. The site does not maintain a separate first-party analytics database.
Hosting and security
Hosting and security providers may process technical request information needed to deliver and protect the website.
3. Why we use information
| Purpose | Information | Legal basis |
|---|---|---|
| Respond to enquiries and prepare requested services | Contact and enquiry details | Steps requested before a contract and our legitimate interests in responding to business enquiries |
| Operate and secure the website | Technical request information | Our legitimate interests in providing a secure service |
| Measure and improve website performance | Analytics and interaction events | Your consent |
| Load optional external content or marketing technology | Functional or marketing identifiers | Your consent |
| Meet legal and regulatory obligations | Relevant records | Compliance with legal obligations |
4. Service providers
We use selected providers to operate this website:
- Vercel for website hosting and serverless functions;
- Resend to deliver enquiry emails;
- Upstash for optional storage of recent enquiries and abuse-prevention counters;
- Google Analytics and Google Tag Manager only in accordance with your consent choices; and
- Google Maps only when you enable functional content.
Some providers may process information outside the United Kingdom. Where this occurs, we rely on applicable safeguards used by the provider, such as adequacy regulations or approved contractual protections.
5. How long we keep information
Website enquiries are generally kept for up to 24 months after the last meaningful contact, unless they form part of an ongoing client relationship or must be retained for legal, contractual or accounting reasons. Short-lived abuse-prevention counters contain only keyed hashes and expire automatically. Consent preferences expire after six months so that you can be asked again.
6. Your choices and rights
You may ask for access to your information, correction, deletion, restriction, portability, or object to certain processing. Where processing relies on consent, you can withdraw it at any time without affecting earlier lawful processing. Use to change website preferences.
To exercise your rights, contact sales@transcar.co.uk. We may need to verify your identity. You can also complain to the UK Information Commissioner’s Office at ico.org.uk/make-a-complaint.
7. Automated decisions and children
We do not use website data to make solely automated decisions with legal or similarly significant effects. This business website is not directed to children.
8. Changes to this policy
We may update this policy when services, providers or legal requirements change. The date at the top identifies the current version.